Privacy Policy

• Public property and listing information. Property details, listing information, and estimated values published on real estate websites and listing services, which we use to prepare proposals. We may also use publicly available listing and contact information to introduce our services to owners and agents of properties listed for sale.
• Referrals. Real estate agents, past clients, and business partners who share your contact information with us so we can reach out about a project.
• Social media. Information from Instagram, Facebook, and similar platforms when you interact with our pages, according to your settings on those platforms.

We use personal information to:

• respond to inquiries, prepare quotes and proposals, and schedule consultations, installations, and de-staging;
• provide the Services, including designing, delivering, installing, maintaining, and removing staging furniture and décor, purchasing items on your behalf, and coordinating with agents, vendors, and crews;
• enter properties to perform the Services, using the access instructions you provide;
• send invoices, process payments, and keep accounting and tax records;
• send service messages, such as confirmations, reminders, project updates, and invoices, by email, phone, or text;
• send marketing communications, such as our newsletter, design tips, offers, and introductions to our services, where permitted by law (you can opt out at any time);
• photograph staged spaces for our portfolio and marketing, as described in Section 3;
• operate, secure, and improve the Website and understand how visitors use it;
• protect our rights and property, including our staging inventory, enforce our agreements, collect amounts owed, and resolve disputes; and
• comply with legal obligations and respond to lawful requests.

We photograph and record video of the properties we stage or design, before, during, and after our work. We use these images in our portfolio, on the Website and social media, in proposals, and in other marketing materials. We take care to keep personal belongings, family photos, documents, and similar personal items out of the frame, and we do not publish the name of a homeowner or occupant without permission. We may describe a project by its city, neighborhood, or general area.

If you would like an image of your property removed from our Website or social media pages, contact us and we will make reasonable efforts to remove it. Our right to use these images is also described in our Terms and Conditions and in your service agreement.

We share personal information only as described below:

• Service providers. Companies that help us run our business, such as website hosting, online scheduling, email and text messaging platforms, client management and invoicing software, payment processors, cloud storage, and accounting providers. They may use your information only to perform services for us.
• People involved in your project. For example, the property owner, listing agent, builder, or property manager connected to the project, and the movers, installers, and vendors who need delivery or access details to complete the work.
• Professional advisors. Our attorneys, accountants, insurers, and collection agencies, when reasonably necessary.
• Legal and safety reasons. When we believe disclosure is required by law, subpoena, or court order, or is needed to protect the rights, property, or safety of Dila Design, our clients, our team, or others.
• Business transfers. In connection with a merger, sale of assets, financing, or acquisition of all or part of our business, subject to this Privacy Policy.
• With your consent. In any other case where you direct or allow us to share it.

We do not currently use Google Analytics. We have prepared the Meta (Facebook) Pixel for this website. When enabled, it records page visits to help measure advertising performance and build advertising audiences. Meta may use first-party and third-party cookies and receive information about your website activity and browser or device in connection with those visits. Meta handles information it receives under its own Privacy Policy.

You can manage cookies through your browser and review Meta’s Activity from other businesses controls to manage how Meta uses activity shared by businesses for personalization. These controls do not necessarily prevent a website from sending information to Meta.

External links and embedded content, where present, may be subject to the provider’s own privacy practices. Please review the relevant provider’s policy before interacting with those services.

You can unsubscribe from our newsletter and marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us. Even if you unsubscribe, we may still send you service messages about a project, quote, or invoice.

You may ask us to:

• confirm whether we hold personal information about you and give you a copy of it;
• correct inaccurate information;
• delete information you gave us or that we obtained about you;
• stop sending you marketing emails or text messages; and
• request any available choices concerning the use of your information for targeted advertising.

Virginia residents may have specific rights under the Virginia Consumer Data Protection Act to the extent that law applies to us. We extend the rights above to all of our clients and Website visitors regardless of where they live, and we will not treat you differently for using them.

To make a request, email contact@diladesign.com with the subject line “Privacy Request,” or call 804-840-1563. We will verify your identity before acting on a request and will respond within 45 days. If we decline your request, you may appeal by replying to our decision with the subject line “Privacy Appeal,” and we will respond to your appeal within 60 days. We may keep certain information when the law allows or requires it, for example to complete a transaction, keep tax and accounting records, resolve disputes, collect amounts owed, or enforce our agreements.

The Website may link to or embed third-party websites and tools, such as our online scheduling tool, Google Maps, Instagram, and Facebook. Their own privacy policies govern how they handle your information, and we are not responsible for their practices. We encourage you to review those policies before sharing information with them.

Dila Design is located in the United States and serves clients in Virginia. If you access the Website from outside the United States, your information will be processed and stored in the United States, where data protection laws may differ from those in your country.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Last updated” date above. If we make material changes, we may also notify you by email or with a notice on the Website. Your continued use of the Website or Services after an update means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

Dila Design LLC

11182 Hopson Road, Suite A

Ashland, Virginia 23005